Missed Opportunity?
Following hot on the heels of “Who is that?”, this lesson is in a very similar vein. Be careful - you never know who you are dealing with and the opportunity you may miss by not going the extra mile.
Most really successful people will have a story to tell of how they went the extra distance in putting a customer complaint right and that same person went on to become one of their best clients.
LESSON 4 - Pickup in the Rain
One night, at 11:30 P.M., an older African American woman was standing on the side of an Alabama highway trying to endure a lashing rainstorm. Her car had broken down and she desperately needed a ride.
Soaking wet, she decided to flag down the next car. A young white man stopped to help her, generally unheard of in those conflict-filled 1960s. The man took her to safety, helped her get assistance and put her into a taxicab.
She seemed to be in a big hurry, but wrote down his address and thanked him. Seven days went by and a knock came on the man’s door. To his surprise, a giant console color TV was delivered to his home. A special note was attached..
It read:
“Thank you so much for assisting me on the highway the other night. The rain drenched not only my clothes, but also my spirits. Then you came along. Because of you, I was able to make it to my dying husband’s bedside just before he passed away… God bless you for helping me and unselfishly serving others.”
Sincerely,
Mrs. Nat King Cole.
You may not meet someone really famous but the influence of some people should never be underestimated.
